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Refund Policy

Refund Policy

Thank you for shopping at Dabpens.com. We take pride in the quality of our products and your satisfaction is our priority. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help with our 30-Day Money-Back Guarantee.

30-Day Money-Back Guarantee

All new and unopened products purchased from Dabpens.com are covered by our 30-Day Money-Back Guarantee. Our guarantee gives you 30 days from the delivery date to return the product for a full refund.

How to Initiate a Return:

  1. Contact Customer Support: Reach out to our support team by sending an email to [email protected], calling our Customer Service Number at (800) 811-6588, or utilizing our live chat feature on our website.
  2. Return Authorization: Before sending the product back, you must obtain a return merchandise authorization (RMA) number from our customer service team. Any returns sent to us without an RMA number cannot be accepted.
  3. Shipping Product Back: Once you have your RMA number, please send your product to the address provided by our customer service representative. You will be responsible for the return shipping costs. Ensure the product is well-packed to prevent damage during transit.
  4. Condition of Returned Items: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
  5. Refund Processing: After receiving your return and inspecting the condition of your item, we will process your refund. If the return is approved, a credit will automatically be applied to your original method of payment within a certain amount of days.

Non-Refundable Items:

Please note, the following items are not eligible for a refund:

  • Opened or used products.
  • Products damaged through customer misuse or neglect.
  • Products not purchased from Dabpens.com.
  • Items on sale or clearance.

Late or Missing Refunds:

If you haven’t received a refund yet, first recheck your bank account. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all this and still have not received your refund, please contact us at [email protected].

Need Help?

If you have any questions or comments about our Refund Policy, please don’t hesitate to contact us:

Exchanges (if applicable)

We only replace items if they are defective or damaged upon delivery. If you need to exchange a product for the same item, send us an email at [email protected] and send your item to the address provided by our customer service representative with provided RMA number.

Modification of Refund Policy:

Dabpens.com reserves the right to amend this refund policy at any time by publishing a new version on our website. Please check our website periodically for updates.

Thank you for shopping with us at Dabpens.com. We value your business and strive to make every experience with us seamless and satisfactory.